Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@claudineartisanal.com. Please note that returns will need to be sent to the following address: 151 Berkley Rd Apt 201 Hollywood, FL 33024

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@claudineartisanal.com

 

Damages or Incorrect Items

Please check your order as soon as you receive it. If it arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and resolve it.

 

Non-Returnable Items

We do not accept returns on:

• Custom-made or personalized jewelry

• Gift cards

• Sale item

If you have questions about a specific piece, don’t hesitate to write to us. We’re here to help.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This allows us to handle your request quickly and efficiently, since all items are handmade and stock is limited.

 

Refunds 
Once we receive and inspect your return, we’ll let you know if it was approved. If approved, the refund will be issued to your original payment method within 10 business days. Keep in mind that your bank or credit card company may need extra time to process and post the refund. If more than 15 business days have passed since approval and you haven’t received the money, contact us at contact@claudineartisanal.com